Our customers' satisfaction is our number one priority. We greatly appreciate your consideration to purchase with Pure Era and please let us know if you have any questions. Email: firstname.lastname@example.orgBeddings/ Carpet Stair Treads/ Deck Tiles :
- Return/ Refund
Most items can be returned within 30 days of delivery;
Customers will be responsible for shipping costs if the problem is not caused by the quality of product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Once your return is received and inspected. We will gladly offer you an exchange/ refund (minus delivery charges, if applicable)/ discount.
The refunded amount will appear back in the original method of payment within 3-5 business days from when your package is received.
- Order Modifications or Cancellation
If the item has not already shipped it will be canceled immediately. If the item has shipped, simply return the item and we will credit your account.
- Damaged item/ Incorrect Order
You must contact us about any damaged or defective item within 10 days of the delivery date to qualify for a resolution of the issue. We reserve the right to refuse to service any damaged or defective item reported more than 10 days after the delivery date.
- What you need to do if you would like to cancel the order:
- What you need to do before placing an order & after receiving the package:
Customers should check whether the product is correct after receiving the product before installing it. If you receive damaged products or missing items, please provide pictures of the products and let us know within 7 days. We will arrange replacement for you.
- What you need to know before you start a general return:
1.Please kindly DO NOT discard any of the shipping box or packing materials.
2.You have to pay for the return cost if no quality issues are involved.
3.At least a full view picture of the product needs to be provided so we can assess its condition and return eligibility.
4. Return request must be submit in 7 days when the packages delivered.
All items will be charged a 40% re-stock fee of the order amount if the return is not caused by quality of products.（Only for baby playpens and bookshelf products）
- Why Should I Keep the Original Packaging?